Tugas Bu Derinta Pariwisata Bali dan Global (Bali and Global Tourism) RESEARCH OF BALI HOTEL AND TOURISM DEVELOPMENT Memuat tema seputar kepariwisataan dan perhotelan yang berhubungan dengan lingkungan, sosial budaya,hukum dan manajemen

STUDI KASUS : CLUB MEDITERANIAN, MANFAAT EKONOMI BAGI NEGARA MAJU DAN NEGARA BERKEMBANG

TOPIK DISKUSI

Apakah manfaat dan masalah ekonomi yang ditimbulkan dari Club Med terhadap :

a. Negara dengan perekonomian maju (Seperti Italia dan Amerika Serikat)?

b. Negara dengan perekonomian sedang berkembang

Jawaban :

      Sebenarnya dari wacana / artikel yang telah diceritakan disana sangat menarik. Karena dampak ekonomi dari pemasaran Club Mediterania ini sangat bagus. Karena bisa merangsang pertumbuhan ekonomi yang ada dipedesaan. Baik itu secara langsung (Direct Effect), tidak langsung (Indirect Effect), dan ikutan (Induced Effect). karena jumlah tamu yang datang banyak dan biaya yang dikeluarkan oleh si tamu tersebut dianggap pendapatan bagi yang lain. Dan bisa dikatakan efek pertama yang dirasakan langsung adalah sipemilik hotel, karena jumlah tamu yang datang semakin meningkat dan banyak. Selain itu tidak hanya dirasakan oleh sipemilik hotel, karyawan juga ikut merasakan pendapatan service bertambah karena pengeluaran yang dikeluarkan oleh si tamu tersebut merupakan pendapatan bagi yang lain. Jadi banyak karyawan yang diperkejakan, jadi bisa menekan angka pengangguran. 

     Dan tidak sampai disitu saja, pengeluaran yang dikeluarkan oleh tamu juga dirasakan oleh pihak Induced yang menjadi pendapatan / keuntungan untuknya, seperti toko oleh – oleh, toko kerajinan tangan, dan lain – lain. Jadi menurut saya, dengan adanya kegiatan pariwisata dipedesaan disemua negara pasti akan merangsang pertumbuhan ekonomi didesa tersebut, sehingga warga disekitar dan didesa tersebut dapat merasakan manfaatnya. Sehingga masyarakat didesa tersebut akan lebih memperhatikan lagi tentang pariwisata ditempatnya khususnya bagi lingkungan dan alam sekitar.

Manfaat Club Mediterania bagi perekonomian negara maju & berkembang :

•             Merangsang pertumbuhan ekonomi pariwisata dipedesaan dan meningkatkan kegiatan pariwisata didesa – desa atau yang sekarang kita kenal / sebut sebagai “Desa Wisata”.
•            Meningkatkan pendapatan bagi masyrakat pedesaan dan juga bagi negara, karena sebagai sumber devisa untuk negara tujuan destinasi
•             Meningkatkan kesejahteraan masyarakat, khususnya masyrakat lokal tersebut.
•       Memperkuat nilai tukar mata lokal terhadap mata uang asing
•       Dapat mengurangi barang – barang import

Masalah – masalah ekonomi, sosial, dan budaya yang ditimbulkan :

•       Kebocoran devisa / ekonomi, karena yang kita baca dari cerita diatas bahwa Club Mediterania dimiliki oleh orang Perancis. Jadi jika ada tamu Perancis yang menginap disana maka perputaran pengeluaran sitamu yang dianggap pendapatan oleh pihak lain akan berputar disekitar itu saja dengan kata lain akan kembali ke Perancis juga. Sedangkan Local People hanya terkena sedikit saja keuntungan dari dampak pariwisata yang dilakukan oleh Club Mediterania.
•             Pengkikisan / pergesaran budaya, jika telah terjadi kegiatan pariwisata dipedesaan tidak menutup kemungkinan akan teradi pergesaran budaya, sehingga untuk para pemuda / pemudi bangsa Indonesia ini harus ditumbuhkan rasa Nasionalisme terhadap bangsa, dan tidak meninggalkan tradisi dari masing – masing budaya, karena itu adalah jati diri kita sebagai bangsa Indonesia.
•             Rusaknya Moral, seperti yang kita ketahui, bahwa dampak dari wisatawan asing yang berkunjung dan melakukan pariwisata dipedesaan ataupun diperkotaan, pasti banyak pemuda / pemudi bangsa Indonesia yang sudah mulai mengikuti trend disana, seperti menggunakan pakaian yang sangat minim, banyak yang tidak sopan santun lagi terhadap yang lebih tua, dan wejangan dari tradisi masing – masing budaya sudah mulai sedikit – demi sedikit ditinggalkan. Dan banyak sekali tempat – tempat di beberapa tempat destinasi wisata tempat prostitusi, itu pun akibat negatif yang ditimbulkan. Miris sekali bukan, negara ini yang terkenal akan kesopan santunnannya dan ramah tamanya dan kental akan tradisi adat dan kepercayaan agama masing – masing diwilayah Indonesia ini.
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Dicipline

Discipline

·         Discipline comes from the root word "disciple" which means to learn.

·         Discipline is to train and shape the direction of someone doing something for the better.

·         Discipline is a process that can foster feelings of a person to maintain and improve the organization's goals in an objective, through compliance with the rules of the organization.

1.     Step of disciplining employees:
     Reprimand is a disciplinary process to be followed to maintain the regularity of work. Here are some tips reprimand without causing conflicts:

·        *  Do not reprimand without preparation.

You must have a reason and accurate information. Without it, you will be considered applicable to arbitrary. As soon as you get it, determine the time and place to discuss this issue. But do not look for another mistake from another person just because you feel like calling it.

·         * scolds immediately after the violation.

"Beat the iron while it's hot". Do not spend time looking for any evidence. This is not a trial that threatened to jail prisoners.

·        *  Provided you have a reason and accurate information, plus the self-belief, it is enough to call it. Your task is to align the behavior.

·        *  Do it in person.

Do wakilkan on others. Talk face to face. From person to person, but do not enter into the heart. Choose a place that protects privacy. Be professional. Do not make him feel humiliated in front of others.

·        *  Give a reprimand in a state of calm.

Calm yourself. Do not be reprimanded in a state full of emotion. Anger can actually make things worse. More people will trust you if they feel you're trying to help.

·         * Focus on the issue.

Discuss the behavior, not the person. For example, do not say, "You're late again. You're lazy." But say, "The delay was not acceptable to you." Also, do not interfere confused with other things that you do not like about that person. Focus on the fault at that time. No need to rehash the already past. This could give the impression you are a vindictive.

·        *  Give them the opportunity to speak on the matter.

Dig the point. Listen carefully so that you can find solutions for themselves. Once again, show the attitude to help them, not punish them.

·        *  Say what you want and advice.

People need a way out. Do not just admonish, give advice and attempt repairs. Tell what you want. Do not let them make mistakes anymore just because they do not know what you want.

·         * Make a commitment to improving joint

Show of confidence, that you and he can fix things better. Set a time limit. End the procedure of this reprimand with terms and saline did not cause conflict. Soon forget the parts "hard" that may occur during the talks. Furthermore, look for opportunities so you can see the improvements made.

·        *  Enforce regulations to be consistent, firm and fair

Warning will have been longer if you are being fair and firm on all employees. If you just reprimanding certain people, while others who also made the mistake to be reprimanded, then you will be labeled unfair and favoritism.

Principle - The principle of Discipline:

• Leaders have a positive attitude

To be able to run the discipline is good and right, a leader must be able to be a role model / role model for subordinates. Therefore a leader must be able to maintain positive behaviors in line with expectations of staff.

• Carefully study

The impact of serious disciplinary action, leaders must understand the consequences. Data collected in fact, obtain information from other staff, personally asked a series of violations that have been done, analysis, and if necessary ask the opinion of other leaders.

• immediacy

Leaders must be sensitive to violations committed by subordinates as soon as possible and should be handled wisely. Because, if allowed to become chronic, the implementation of discipline will be enforced can be considered weak, vague, and will affect working relationships within the organization.

• Protect the confidentiality (privacy)

Disciplinary action will affect the ego staff, therefore it would be better if the issues discussed in private, in a private room with a relaxed and tranquil atmosphere. Confidentiality must be maintained because it might affect his future.

• Focus on the problem.

Leaders must be able to make an emphasis on the mistakes made by subordinates and not on his personality, pointed out that the mistakes made can not be justified.

• Consistently Run Rule

Regulations followed consistently, without favoritism. Any employees who are guilty must be nurtured so that they do not feel punished and can face sanctions that do naturally.

• Flexible

Disciplinary action set if all the information about the employee has been analyzed and considered. Things into consideration, among others, is the error rate, and job performance, ability levels and their effects on the organization

• Contains Advice

Explain that the violation is wisely done is unacceptable. Employee files that contain specific notes can be used as a reference, so that they can understand the mistake.

• Constructive Action

Leaders must ensure that subordinates understand his behavior was contrary to the objectives of the organization and explain the importance of rules for the staff and organization. Encourage the staff to change their behavior so that disciplinary action does not happen again.

• Follow up (Evaluation)

Leaders must carefully monitor and establish whether subordinate behavior has changed. If the subordinate does not change behavior, leaders must look back and re-evaluate the restrictions cause the end of disciplinary action.

2.       Due to the lack of discipline can slow the achievement of goals, even destroy the company. Because of that discipline is one factor that is very important and affect the achievement of an organization or a company. And if discipline is applied to the employee as well it will accelerate and strengthen the achievement of corporate goals. And comply with regulations means giving positive support to the company in implementing the program - a program that has been established, so that would make it easier for the achievement of corporate goals.

3.     An example of discipline in the organization:

a.       In an organization must have rules that must be obeyed and respected as an employee who works in a company that works in the field of hospitality services in particular. It is appropriate as a good employee who obey them such as using a uniform set by the company during working hours and the appearance should look neat and clean and fragrant.

b.      Anywhere in an organization requires all employees to arrive on time because it is one way to discipline employees. Also in operation is also very helpful and orderly, so that corporate goals can be achieved and realized.

Summary of: Function of the Front Office Manager

     A good image or a hotel would seem perfect services provided at the time guests arrive to the Front Desk / Reception section of the existing one in the Front Office Department. And one of the staff do it professionally. Function of the Front Office Department is the source of all sorts of information both within and outside the hotel hotel. Front Office and can not work alone because he also takes other existing department such as Food & Beverage dihotel, Housekeeping, Egineering, Security, etc..

     Need a manager so that experts and professionals in the field. And a good manager he should be able to train his men to be able to do and understand the work performed in accordance with a predetermined standard hotel or a hotel room according to the SOP. He should not assume or think that his men know how to perform certain tasks. Because every employee should be given instruction and direction or guidance in performing a particular job. A manager should also be able to motivate employees so that they remain happy and continue to work in a team work, are like to give them credit for the work they do or achievements.

     A manager should also be able to coordinate his men in good order or the hotel company's goal is to get the benefits can be achieved. Thus the need for cooperation between the Sales & Marketing Department with the Front Office Department to sell or rent out rooms or other facilities to the guests who will stay a hotel room. So need to Strategic Marketing and promotion to the outside, so as to attract guests and they would check in at the hotel. Dihotel management system provides the opportunity for the Front Office Manager is limited to managerial control. He can easily track visitor information like ZIP codes, frequency of visits by corporate guests, and a certain amount of revenue generated conference and pass this information to the department of marketing and sales.

          The most important concept that characterizes the Front Office Manager is a team player. The Manager does not work alone to meet the profit goals of the hotel. General Manager to set goals, targets and standards for all departments to follow. Assistant manager of the department heads offer additional insight to meet the operational needs of the establishment. The controller is appreciated to supply accounting information as a Front Office Manager feedback on current performance and achieve budget goals. Engineered food and beverage managers, housekeepers, and plants provide an important service to guests. Without the cooperation and communication between the department and front office, hospitality can not be delivered. Director of marketing and sales to develop programs to attract guests to the hotel. These programs help the front office manager of the team by providing a complete front office with competent personnel to achieve the goals, objectives and standards set by the General Manager.

Job Description

A job analysis, a detailed listing of the tasks of a job, provides the basis for a sound job description. A job description is a listing of required duties to be performed by an employee in a particular position. Although most nothing is typical in lodging industry certain daily tasks must be performed. A job analysis is useful in that it allows  the person preparing the job description to determine certain daily procedures. These procedures, along with typical responsibilities and interdepartmental relationships involved in a job, form the basis for the job description. The future professional will find this management tool helpful in preparing orientation and training programs for employees. It also helps the human resources department ensure each new hire is given every opportunity to succeed.

The following is the job analysis of a typical front office manager:

7.00 AM	Meets with the night auditor to discuss the activities of the previous night. Notes any discrepancies in balancing the night audit.
7.30	Meets with reservation clerk to note the incoming reservations for the day
8.00	Greets the first-shift desk clerks and passes along any information from the night auditor and reservation office. Assists desk clerk in guest check outs
8.30	Meets with the Housekeeper to identify potential problem areas of which the front office staff should be aware. Meets with the plant engineer to identify potential problem areas of which the front office staff should be aware
9.00	Meets with director of marketing and sales to discuss ideas for potential programs to increase sales. Discuses with the banquet manager details of groups that will be in house for banquets and city ledger accounts that have left requests for billing disputes
9.30	Checks with the chef to learn daily specials for the various restaurants. This information will be typed and distributed to the telephone operators
9.45	Meets with the front office staff to discuss pertinent operational information for the day. Handles guest billing disputes
11.00	Meets with the General Manager to discuss the development of the next day fiscal budget
12.30 PM	Works on forecasting sheet for the coming week. Prepares preliminary schedule and anticipated payroll
1.30	Has a lunch appointment with a corporate business client
2.15	Works on room blocking-reserving rooms for guests who are holding reservations-for group reservations with the reservations clerk
2.30	Works with the controller on budgetary targets for the next month. Receives feedback on budget targets from the last month. Checks with the housekeeper on progress of room inspection and release
2.45	Checks with the plant engineer on progress of plumbing repair for the eighteenth floor
3.00	Greets the second-shift desk clerks and relays operational information on reservations, room assignments, room inventory, and the like
3.15	Assists the front desk  clerks checking in a tour group
4.00	Interviews two people for the front desk clerk positions
4.45	Assists the front desk clerks in checking in guests
5.15	Reviews trade journal article  on empowerment of employees
5.45	Telephones the night auditor and communicates current information pertinent to tonight’s audit
6.00	Checks with the director of security for information concerning security coverage for the art exhibit in the ballroom
6.30	Completes work order request forms for preventive maintenance on the front office posting machine
6.45	Prepares to do schedule tomorrow

The Job description is based on the job analysis of a FOM

Title: Front Office Manager

Reports to: General Manager

Typical duties:

1. Reviews final draft of night shift.

2. Operates and monitors reservation system for guest room rental.

3. Develops and operates an effective communication system with front office staff.

4. Supervises daily operation of front office staff –reservations, registrations, and checkouts.

5. Participates with all department heads in an effective communications system                   facilitating the provision of guest services.

6. Plans and participates in the delivery o marketing programs for the sale of rooms and other hotel products and services.

7. Interfaces with various department heads and controller regarding billing disputes involving guest.

8. Develops final draft of budget for font office staff.

9. Prepares forecast of room sales for upcoming week, month or other period as required.

10. Maintains business relationship with corporate community leaders.

11. Oversees the personnel management for the front office department.

12. Performs these and other duties as required.

Job Description Of Front Office Department

Organizational structure in the front office or Front Office Hotel influenced by the atua small hotel, a lot or a small number of employees and operational systems used in the hotel.

The following is a description of the work in the front office:

1) Front Office Manager Job Description

Work area is the Front Office Manager Front Office area, Executive floor, and Business center. Summary of Front Office Manager job is creating guest satisfaction, and provide a positive impression on guests in the work area. Front Office Manager reports to the General Manager duties and subordinate staff of the Front Office Manager is the staff of the front office.

The principal tasks of the Front Office are:

a) Selecting, placing, training, and evaluation of front office employees

b) Ensure that all staff in the front office hotel master computer system, phone accepted ethical and operational standards in hotel

c) Maintain harmony with sales and marketing work on room rates

d) Welcomes VIP Guests

e) Dealing with guests complaints that can not be resolved by subordinates

f) Make monthly reports on the guest list, the occupancy rate as well as gains and losses in the front office

g) Maintain discipline front office staff by providing warnings and sanctions for violating the provisions

h) Improve the quality and performance of employees who excel denagn rewards

i) Create an annual budget, analyzing operations, and daily hotel revenue from the income side and the average - average room rates

2) Job Description Assistant Front Office Manager

Work area is the Assistant Front Office Manager Front Office area, Executive floor, and Business center. Summary pekrjaan assistant front office manager job is to help smooth the front office, replacing the front office manager when absent, and coordinate multiple tasks according to their job descriptions.

Subordinate staff of the Assistant Front Office Manager is the Duty Manager, Front Office Supervisor, and other levels in the department Supervisor Front Office.

The principal tasks Assistant Front Office Manager :

a) Assist the front office manager job in terms of control and administration

b) Create a work schedule Duty Manager, receptionist, telephon operator, GRO, and Concierge

c) Monitor the front office operations

d) Direct and supervise the work of reception and conclerge

e) Leading a briefing on the night shift

f) Falls directly to the operating room at the crowded hotel

g) Attend morning briefing hotel management and represents the current front office manager was unable to attend

h) Dealing with guests who need assistance purposes

3) Duty Manager Job Description

Work area is the front office duty manager and all hotel guests in connection with the hotel. Duty Manager is a summary of the work supporting the work of front office operations and overall operational control across departments for a particular shift. Immediate supervisor is the Duty Manager Front Office Manager, Duty Manager subordinate staff while the front office supervisor, front office staff, guest relations officer, concierge, business center and secretary. Principal duty is the task manager:

a) Assisting duty manager front office and front office assistant manager in carrying out operational duties in the front office

b) To support the smooth process of check-in and check-out at the front office

c) Dealing with difficult guests and staff at the front desk

d) Controlling operations around the front office include: lobby, restaurant, bar, lounge hall, and guest rooms

e) a report on the findings of each shift and events during work hours

f) Welcoming the VIP guests along with Front Office Manager

4) Executive Lounge Manager

Area of ​​Work:

• Executive Lounge

• Executive Rooms

Job Summary:

The highest satisfaction guarantee guests and staff according to service standards in accordance with the provisions on the executive floor and was responsible for all aspects of operations at the executive floor.

The principal tasks:

• Ensure that reports and correspondence for the department are met with precise and meticulous

• Ensure that the schedule has been established with both

• Ensure that data is always updated guest

• Monitor and order supplies on the executive floor

• Assist in building efficient teams with the welfare, safety training and staff development.

• Implement employee evaluation and review of the overall appearance, to discuss performance and areas for improvement

• Supervise the staff always do the methods and standards set

• Ensure that staff receive adequate information about hotel policies with respect to fire, health, and safety benefits.

• To study and evaluate operational procedures and standards in the executive lounge as well as provide suggestions for changes needed.

Organizational Structure

 Assistant Front Office Manager Executive Assistant Executive Lounge Lounge

5) Front Desk Supervisor

Area of ​​Work:

• Front Office

Job Summary:

Provide reception services in the hotel and departure of guests by providing guidance to staff the front desk as well as control the access code at the front desk computer

Main Tasks:

• Directing the operational tasks in the front office reception

• Dealing with guests complaints that can not be solved by the Front Desk Agent

• Give approval for the transaction guests paid out a certain amount

• Approve the use of the Front Desk Agent housebank

• Directs the preparation steps the group receiving

• Schedule any staff front desk

Organizational Structure

Duty Manager Front Desk Supervisor Front Desk Agent

6) Chief Concierge

Area of ​​Work:

• The entrance to hotel

• Lobby

• Bell desk

• Counter

Job Summary:

Ensure that all guests have an enjoyable experience in the area of ​​the hotel entrance, lobby, bell desk

Main Tasks:

• Ensure that all staff at the hotel concierge to get training on the system, telephone etiquette, standards of performance and the philosophy of hotel

• Provide training to staff on: procedures for handling luggage and entourage as well as VIP guests of complaints handling

• Implement the vision and mission

• Provide a map of the city, setting airline tickets reservations as well as sea and land transportation, as a provider of information about recreational activities, social and religious

• Ensure that means of communication in the form of information boards (sign board) in the lobby is always correct and accurate.

The organizational structure

Front Office Manager Chief Concierge Bellboy, Doorman

7. Business Centre Supervisor job description

Area of ​​work:

• Business center

Summary of work:

organizing and directing all aspects of the central business functions to achieve the highest satisfaction of guests.

Immediate supervisor Business Centre Supervisor: Assistant FOM

Subordinate staff Business Centre Supervisor: Businesss Centre Secretary

Main Tasks:

a) Supervise staff to ensure maximum guest satisfaction through self-respect and attention of a very warm and precise.

b) Manage and provide direction for the overall good and exercising daily and the administration to seemua part in the business center.

c) Provide an assessment of performance, discipline and efficiency of all employees under their supervision as well as an initiative to take action when necessary

d) Controlling and analyzed on an ongoing basis, the cost of everyday expenses department to ensure that expenditures do not exceed the budget.

8. Bell Captain job description

Area of ​​work:

• Front Office

• Lobby

• Guest Room

Summary of work:

deal with the luggage room at the time came, during the stay at the hotel and will leave hotel

Immediate supervisor: Chief Concierge

Main Tasks:

a) Set the duty of every bellhop

b) Receive and store goods that are deposited at the concierge guests

c) Record and record every item that has been stored in the guest room luggage

d) Ensure luggage room clean and orderly

e) Controlling any goods stored or still in the lobby has a badge / pass numbers are clear goods

f) Adjust the bellhop to prepare the goods in a trolley or a vehicle that will pick up the bus to the hotel group

g) Directing all bellhop at each work shift

Reference: http://pariwisatadanteknologi.blogspot.com/2010/11/deskripsi-pekerjaan-di-bagian-kantor.html

Answer The Task Of Leadership

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Answer:
1. It can be concluded from the above understanding that some leadership is an activity to influence others to want to work voluntarily in order to achieve organizational goals. Approach - approach to the study of leadership:
• Approach attitude
• Approach Behavior - behavior (Behaviors)
• view Situational (Contingency)
The existence of some elements of leadership:
• A cadre of movers, the man who led the organizations to be able to achieve the objectives that have been targeted.
• The participant-driven, the communication, the goals of the organization, if it has someone who can work the organization and goals have been established, then we need people - people who can run commands us to our goals can be achieved, accompanied by good communication between the driver and who run our command. So that corporate objectives can be achieved to the fullest.
• The benefits are not only enjoyed by some members, the intention of some future goal that has been achieved there must be some members / parties can not enjoy.
With the leadership then we can take some of the functions of these include:
1. Decide
2. Develop information
3. Maintain and develop member loyalty
4. Giving impetus and encouragement to members
5. Responsible for all activities of activities
6. Shall supervise the implementation of activities
7. Giving awards to members who excel
And a leader must have the duty, among others:
a. As it relates to employment
• Taking the initiative
• Set the pace and direction
• Provide information
• Provide support for
• Give thought
• Taking a conclusion

b. Related to the cohesiveness of the members:
• Encouraging, friendly, receptive
• Be reconciled
• Capable of opinion change and adapt
• Facilitate the implementation of the task
• Provide rules

 There are two kinds of Leadership Style
a. Style with Orientation Task (Task Oriented)
Managers direct and supervise subordinates in a closed session to ensure that the tasks carried out according to what he wanted.
b. Style with Employee Orientation (Employee Oriented)
The more managers motivate their subordinates than supervice . The group members were given the opportunity to excel and grow.

There are several factors that influence leadership behavior
According to Mary Parker Follett, there are three variables that affect leadership styles are:
• Leader
• The ability and leadership qualities
• Followers or subordinates
• The ability and quality of followers in the receiving direction from their leaders.
Situation
• The environment that affects the followers or subordinates.

2. Leadership is the power to influence someone, either in doing something or not do something. Someone said if he had a follower or a leader, subordinate can be told to do something or not doing something to achieve shared goals that have been set first. The higher the position of a leader in the organization is increasingly demanded by conseptinal  thereof the ability to think strategically and macro.The higher one's position within the organization so it will be more generalist, while the lower one's position within the organization so he became a specialist.



3. DUTIES AND ROLE OF LEADER
According to James AF Stonen, the main task of a leader is:
1. Leaders work with others
A leader is responsible for working with others, one with his superiors, staff, coworkers or other superiors in the organization as well as people outside the organization.
2. The leader is responsible and accountable.
A leader is responsible for preparing the task of running tasks, conduct evaluations, to achieve the best outcome. Leaders are responsible for the success of his staff without failure.
3. Leaders balance the achievement of objectives and priorities
Leadership process is limited resources, so leaders must be able to arrange tasks by priority precedence. In efforts to achieve the goals leaders must be able to delegate his duties to the staff. Then the leader must be able to manage time effectively, and solve problems effectively.
4. Leaders have to think analytically and conceptually
A leader must be an analytical and conceptual thinker. Furthermore, can identify the problem accurately. Leaders must be able to decipher all the work becomes more apparent and its relation to other work.
5. The manager is a mediator
Conflict always happens on every team and organization. Therefore, leaders must be able to become a mediator (arbitrator).
6. The leader is a politician and diplomat
A leader must be able to take and compromise. As a diplomat, a leader must be able to represent the team or organization.
7. Leaders make tough decisions
A leader must be able to solve the problem.
According to Henry Mintzberg, The Role of Leader are:
1. The role of relationships between individuals, in this case functions as an exemplary leader, team builder, coach, director, mentor consultation.
2. The role of informal function as a monitor, disseminator of information and spokesperson.
3. The decision-maker role, functioning as an entrepreneur, disturbance handling, resource allocation, and negotiator

4. Leadership style is a means used by superiors to influence subordinates to follow / obey orders and regulations.

Basically this type of leadership is not an absolute thing to be applied, because basically all types of leadership styles that have their respective advantages. In certain situations or circumstances required an authoritarian leadership style, although in general a democratic leadership style is more beneficial. Therefore, in the application, just how do we adapt leadership style to be applied in the family, the organization / company in accordance with conditions that require particular leadership style the implementation to get the benefits.

I prefer:
Type of Democratic Leadership
People-oriented democratic leadership and provide an efficient guidance to his followers. There is coordination of work on all subordinates, with an emphasis on a sense of internal responsibility (to myself) and good cooperation. strength of democratic leadership lies not in its leaders would but located on the active participation of every citizen groups.
Democratic leadership appreciates the potential of every individual, willing to listen to advice and suggestions of subordinates. Willing to acknowledge the expertise of specialists in their respective fields. Being able to utilize the capacity of each member as effectively as possible at the moment and the right conditions.

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