Depth and Sample Case Manager

Manager
The manager is someone who works through others to coordinate their activities to achieve organizational goals.

Level Managers
In the traditional organizational structure, managers are often grouped into top managers, middle managers and first line managers (usually represented by a pyramid, where the number of employees is greater at the bottom than at the peak).

First Line Management
Management first-line (first-line management), also known as operations management terms, is the lowest level of management in charge to lead and supervise non-managerial employees involved in the production process. They are often referred to a supervisor (supervisor), shift manager, area manager, office manager, department manager, or foreman (foreman).

Case in point:
Usually conflicts or cases that often occur at this level is when a supervisor determines the location of the work area for employees normally frequent operations and dissent to the operational employees, because the employee feels too heavy to do the job or task assigned by supervisor. So often there is a difference-making, attitudes, and allocation or map the work to a few specific operational employees who decided or been selected by the supervisor to do some tasks from supervisors.

Middle Level Management
Middle-management level (middle management) covers all management were among the first-line managers and top management and served as a liaison between the two. Positions, including middle managers in between the head part, the project leader, plant manager, or division manager.

Case in point:
Usually a case is often the case management level, this is when one of his supervisors had one idea or good idea, to determine the smoothness of an operation that will run in the workplace. And there are some considerations that might cause some problems so the idea was rejected, but there are some people who still run the idea of ​​such operations, thus resulting in substantial conflict.

Management Summit
Top management (top management), also known by the term executive officer, in charge of planning activities and corporate strategy in general and direct the course of the company. Examples of top management is the CEO (Chief Executive Officer), CIO (Chief Information Officer) and CFO (Chief Financial Officer).

Case in point:
Usually conflicts or problems that often occur at this level is when an Executive Director to make progress a company is usually commonly occurs several issues such as finance or revenue of these companies do not endorse or limited so required meetings of directors or shareholder meetings and ask for help or injections funds to the company.
However, not all organizations can complete its work by using this traditional pyramid shape. For example in the organization more flexible and simple, with the work performed by a team of employees who are always changing, moving from one project to another according to demand jobs.

Understanding Organizational Conflict
According to Baden Eunson (Conflict Management, 2007, adapted), there are various types of conflict:
a) The vertical conflicts that occur between the level of the hierarchy, such as between top management and middle management, middle management and supervisors, and supervisors and subordination. Forms of conflict may be how to allocate resources optimally, describing goals, the achievement of organizational performance, compensation and career management.

b) Horizontal conflicts, which occur among people who work at the same hierarchical level within the company. Examples of this conflict is about the formulation of goals that do not match, the allocation and efficient use of resources, and marketing.

c) Conflict between staff lines, which occur among people who have different tasks. For example between the purchase of raw materials division and financial division. Division considers the purchase of raw materials will be effective when purchased in bulk than a little bit but it takes time repeatedly. While the finance division requires a smaller amount because of the limited budget. Another example of the production division and marketing division. Marketing division requires a variety of products according to market demand. While the production division is able to produce only a limited amount of production because of scarcity of human resources expert and appropriate technologies.

d) role conflict of the misconception about what should be done by someone. Conflicts can occur among employees because it does not complete job description, the employee has more than a manager, and system coordination are not clear.